EA客服对线记录

16赛季动态钻被煞笔重生吞了，得去对个线。

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ISSUE

animated Badge	动态标
Ranked Season 16	第16赛季排位赛

Received wrong badge for Ranked Season 16

Hello, I have reached Diamond in BOTH splits of the Ranked Season 16, but I received an incorrect reward which is a static badge instead of animated Badge. Throughout Ranked Season 17, I waited for this bug to be fixed. However, until the beginning of the Season 18, the bug remained unfixed. It demotivated me and foul up my enjoyment in playing.

Could you possibly take some time off to help? Your expertise would be extremely helpful. I can provide my season 16 record videos if needed. If there are any headway, please keep me informed. Thank you for helping.

回信1

Hello Breeze White,

Hello, Greetings for the day!

Thank you for contacting EA Help. My name is Syed, and I’ll be assisting you today with your issue. I hope you’re doing well, upon reviewing your case, I’ve gathered that you have contacted us regarding wrong badge for Ranked Season 16.

Please don’t worry, we will definitely try our best to help you solve this problem, let’s work together and try to resolve your issue.

I would request you to kindly share the details of the account so we can locate the account and can resolve the issue :

1 Email associated with your EA account/PSN username/Gamer Tag

2 Do you have access to the account?

We would be glad to help you through this. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com.

Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp Thank you again for contacting EA Help! Be safe, stay healthy and take care of yourself.

Regards

Syed

EA Help

Still need help? You can reach us on help.ea.com .

SyedW A.

EA Help

ISSUE2

Hello, Syed:

I’m glad to receive your reply. Here are more informations about me.

1. EA ID: Overstars233 and E-mail address: 1635396212@qq.com

2. Sure, I play APEX on steam platform(steam account: Overstars), which linked this EA account: Overstars233.

Looking forward to your reply.

ISSUE3

Hello,

I had received the one-time code for my EA account: 535782.

ISSUE4

Hello,

As we all know, we always can get Apex Legends ranked rewards at the beginning of the next season. So I received the rewards(an incorrect static badge) on May 9, 2023.

The time I reached diamond in S16 split 1 should be 2023-03-25 T21:27:39+08:00 or around it as the attach picture shows. The end date of season 16 split 1 is May 9, 2023 so I’m sure I have reached Diamond in BOTH splits of the Ranked Season 16.

Hope to hear from you!

回信

    
Hello Breeze White,

Hello,

Thank you for contacting EA Help. My name is Lakhan, and I'll be assisting you today with your issue.

After reviewing your email, I came to know that the concern is about Apex Legend.

Thank you for sharing the details. I gone through the details however I am afraid to inform as of now we are out of option regarding to validate the claim you requested.

Had I been at your place would have felt the same, however I would surely mark this issue as a feedback and get it updated through our tools for you being a valuable player to EA.

Thank you again for contacting EA Help! And please feel free to reach out to us again through https://help.ea.com in case you need further assistance with this issue or any further queries you might have in the future. Be safe, stay healthy and take care of yourself.

Thanks,
EA Help    
Still need help? You can reach us on help.ea.com .

Lakhan R.
EA Help

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